Changes
Customers may request changes to their order (such as delivery details or product variants) before the order has been processed or shipped.
Once an order has entered the shipping process, changes may no longer be possible. Customers are encouraged to contact our support team as soon as possible after placing an order.
Returns
We aim to ensure customer satisfaction with all purchases.
If a customer wishes to return a product, the request must be submitted within 14 days of receiving the item, in accordance with applicable EU consumer protection regulations.
Returned products must:
-
Be unused and in their original condition
-
Include all original packaging and accessories
Once the returned item has been received and inspected, eligible refunds will be processed using the original payment method. Shipping costs may not be refundable unless otherwise required by local regulations.
Guarantees
Our products are distributed through authorized partners and are covered by standard manufacturer or distributor guarantees, where applicable.
Guarantees do not cover:
-
Normal wear and tear
-
Damage caused by misuse, improper installation, or unauthorized modifications
-
Accidental or external damage
Specific warranty terms may vary depending on the product and region. Customers are advised to contact our support team for detailed information related to their purchase.
Contact
For all requests related to changes, returns, or guarantees, customers may contact us at:
Email: registered.agent@abacuspro.com
